SmartCONNECT for Payment
SmartCONNECT for Payment ensures that hotel guests’ payments can be made quickly, securely and hospitably. With the click of a button, payments for online and offline bookings are automatically billed by the payment service provider and processed directly in the hotel’s Property Management System (PMS).
All your payments fully automated
Few things are more important to operate your hotel than your guests’ payments. Consequently, hotel owners will opt for a payment system that meets both the guest’s wishes and how they run their business. On the other hand, it is less common that the payment system integrates with the hotel’s PMS. As a result, the front desk staff have to process all payments manually. Other than being error-sensitive, this takes a lot of time and can be unsafe.
The SmartCONNECT platform ensures that hoteliers are independent of integrations between hotel software systems.SmartCONNECT’s latest addition (SmartCONNECT for Payment) provides hotel guests with fast, secure and hospitable payments between different systems. The hotel’s payment provider automatically charges for online and offline bookings and processes them directly into the PMS.
How does SmartCONNECT for Payment work?
SmartCONNECT for Payment is a payment automation system that you can set up according to personal preferences. This gives you full authority and flexibility about how, when and where to charge your guests’ bookings. For example, you can automatically and securely verify or charge (virtual) credit cards. You can also send out payment links to your guests before, during or after their stay at your hotel.
SmartCONNECT for Payment provides real-time payment information between hotel software systems, booking channels, sales tools and manual entry into the PMS. The PMS automatically receives payment status notification and associates guarantees or deposits from the payment provider with the reservation.
What can SmartCONNECT for Payment do for your hotel?
A fully automated payment process saves a lot of time on manual work, eliminates errors and fully complies with the GDPR and credit card security standard (PCI-DSS).
- Successful payments – Failed credit card payments are not processed and a new payment option is sent.
- Secure and responsible – Cardholder data is no longer stored in the PMS and there is no manual processing of credit cards.
- PCI-DSS compliant – Your hotel becomes fully PCI compliant by automating and integrating the payment process in its entirety.
- Positive guest experience – Payment is almost always made in advance so that the guest does not have to deal with payment issues at the reception desk.
SmartCONNECT for Payment: the advantages at a glance
What other hoteliers say about us:
SmartHOTEL has a small team, so I more or less know everyone. The lines of communication are short, the communication is strong, and you are very easy to reach. When I have a question, you are always helpful, and I have someone on the line in no time. We experience the Channel Manager as very stable. It works flawlessly, and it is an excellent system!
Our biggest challenge in online distribution is to manage a wide variety of channels as efficiently and smoothly as possible. SmartHOTEL is very helpful in this respect and thinks along with you in several areas. The support is great, and there is short response time. I will always recommend SmartHOTEL.
Our challenge in the Online Distribution world is to have the highest possible room occupancy. With SmartHOTEL, we can work more efficiently, and it is easier to increase room occupancy. I would certainly recommend the Channel Manager, among other things because of the outstanding service and reliability.
SmartHOTEL has enabled us to work in a more efficient way with our chains’ channel management. It is stable and easy to work with and they provide great support. The support team is very professional and fun to work with.
We have excellent cooperation with SmartHOTEL, and we are delighted with that. All our online channels are linked to SmartHOTEL so that you can work efficiently. Our challenge is to continue to improve the sales of our rooms in different areas, including promotions with different online channels that connect to SmartHOTEL. SmartHOTEL helps us to find out what is the best way to do this, and you will be helped quickly by telephone and adjustments will be implemented immediately.
I would definitely recommend the SmartHOTEL Channel Manager because it is fast, easy and efficient. All the employees you have contact with over the phone know what they are doing and ensure a quick result.
The SmartHOTEL Channel Manager is a timesaver and enables us to focus on our core business: serving the customer.
Since we have been working with the SmartHOTEL Channel Manager, we have noticed that online sales have increased, especially on our website. The SmartHOTEL team is swift and correct in its communication. The great thing is that the support team thinks along and gives advice. I think SmartHOTEL is a perfect partner to increase online distribution and I would certainly recommend you.