Save time, energy and money with our fully automated online payment tool Smart Payments
You probably became a hotelier because you wanted guests to have the best experience. Not because you were crazy about typing over credit card info from a virtual credit card every time a guest checks in after making their booking through an online travel agency. You probably also don’t enjoy the work of having to manually email guests seven days in advance of their stay for a prepayment.
At SmartHOTEL, we realise there are better things you can do with your time and energy than spending hours on repetitive – but important! – tasks that have to do with payment. That’s why we built our Smart Payments tool, which ensures fast, secure and automatic processing of all payments.
This means you can save a lot of time weekly or even daily. And as every hotelier knows: time is money. Read more about the features of our automated payment tool below.
Feature 1: Automatic VCC charges
Whenever a guest books and pays through an OTA such as Booking.com. Expedia.com of Hotelbeds, one of the possibilities to get paid is charging the OTA on the day of the arrival through a virtual credit card (VCC). For every booking, you have to manually charge a new VCC.
There are a few downsides to manually charging VCC’s:
In short: you or your employees ‘win back’ hours that you can now be spent on other things. You’re also fully compliant with the GDPR and credit card security standards (PCI-DSS). You don’t want to get fined for a data security breach!
Feature 2: Payment page attached to the booking module
In these modern times, why would you let a guest look at your availability … without being able to book? There’s a chance they won’t contact you, and then you lose a customer. And if they contact you, you have to manually enter their info in your PMS. For both sides, it’s a lot of work.
We offer a handy payment page attached to the booking module, so guests can easily book their stay. Our payment page is a separate page attached to the SmartHOTEL/Paxxio bookings module. The last step of the booking process refers to this page. From here, the booker can;
We can make sure this payment page has the same look and feel as the rest of your website.
We support all payment methods
By working with Adyen, we can offer all the major global payment methods, such as Credit Card, Klarna, Apple Pay and PayPal.
But you can also opt for regional must-have payment methods. Think of iDEAL for the Netherlands, Bancontact for Belgium, Giropay for Germany and more.
Feature 3: payment links via email
Has a guest called or mailed to express interest in a stay? Then you can easily send a payment link via email. This will link them to our above-mentioned payment page with an array of payment options.
Deal with prepayments
If you ask for a prepayment before a stay, then you know it’s a hassle emailing every guest. And not to mention: staying on track of who paid, and sending payment reminders.
With Smart Payments, the system automatically sends automated prepayment emails based on a policy (combination of IATA and rate code).
It is also possible to send out booking emails for booking engines that do not belong to us or use this automation when guests use different booking methods. It doesn’t matter what the source of the booking is (e.g. an OTA, a guest who called etc.); when the guests’ info is added to the PMS, the payment email gets sent out automatically according to the policy.
Plan a free demo now and experience the benefits of hotel automation
… Or read more about the benefits of Smart Payments
What hoteliers say about Smart Payments
Already more than 80 satisfied customers who rate us with a 4.5/5 average
“I have less manual work, which saves a lot of time and (employee) costs.”
“The customer experience is more positive; payment is almost always made in advance, so the guest is no longer faced with money matters at the counter.”
“My liquidity is higher because payment is almost always made in advance.”
“Our guests’ credit card information almost never needs to be accessed anymore because the transactions are automated.”