You have ample knowledge about the hotel industry and should be eager to be involved in the most important area of our business; interacting with our (prospect) hoteliers. You will be responsible for developing customer relationships that stimulate retention and loyalty.
It will be your job to work closely with all our stakeholders; the SmartHOTEL customers, consultants of (Oracle) partner product integration. This to ensure hoteliers are fully satisfied with their online distribution flow and to improve upon areas of dissatisfaction.
Other than the traditional form of relationship management, you will be working on improving the hotelier’s user experience of the software, relationship with SmartHOTEL and expanding business by providing your best service. Together with the Customer Success team, at the HQ of SmartHOTEL in The Netherlands, you will provide effective and accurate interaction with clients, partners and colleagues.
This also involves giving advice and (up)selling the SmartHOTEL products and (Oracle) partner product integrations all over the world. Selling SmartHOTEL solutions by making use of your network, knowing the market best, is your way to move in this complex environment.