Data security is becoming an increasingly important issue in today’s digital hotel. When it comes to data security, the hospitality industry has proven to be especially vulnerable to attack. A 2016 report by Trustwave revealed that the hospitality sector had the second largest share of data incidents by industry at 14%.
These increasing attacks are both a sign and a natural outcome of how much hotels have increased connectivity and digital services to guests. Alongside online bookings, mobile check-in services, public Wi-Fi, and messaging apps all involve guests handing over personal details.
As such, hotels have a heightened responsibility to protect this information at all costs. In the digital age, safeguarding digital data means adhering to strict guidelines that fall under two categories: PCI (payment card industry) and GDPR (personally identifiable information) compliance. The two terms are often used together and in conjunction with each other though each is a vast area of compliance in itself.