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GDPR Channel Manager changes2018-05-24T16:32:50+00:00
  • SmartHOTEL Hotel Data Security Understanding the importance of PCI and GDPR

Changes made to our Channel Manager

As a partner, we want to provide you with a bit more extra information about the improvements we have made in the SmartHOTEL channel manager.

We are creating an application that will delete/mask details for reservations in the incoming XML, the XML of the PMS request and the XML of the PMS response. We are working hard on releasing this application as soon as possible, but in the meantime, we have created a temporary solution. Please find out about our plans below.

Scenario 1: Changes for PMS with Channel Manager

Scenario 2: Stand-alone Channel Manager

You do not need to worry about the fact that some XML’s will be masked or deleted: you are still able to continue researching your support cases, maybe only in a slightly different way than you were used to. Solutions could be to check a reservation in the extranet of the OTA and of course, the mapping will still be available. So instead of heading right to the reservation XML’s for more information, you will have to reach out to different sources instead. If you are having trouble with this new way of researching support cases, we are happy to guide you through the process.

  • Booker and Guest name: mask
  • Street and street number: delete
  • Postal code: save
  • City: save
  • Country: save
  • Gender: save
  • Date of birth: delete
  • Email: mask
  • Comments: delete (after a day of departure)
  • Credit Card details: delete
  • All PAST XML FILES, both incoming and outgoing, for reservations will be deleted.
  • From the 25th of May, until the masking application is released, all NEW INCOMING XML files will be deleted (after a pickup/pull confirmation has been received).
  • All FUTURE INCOMING XML files will be masked or deleted by the new application.

GDPR

GDPR is in place to strengthen the rights of all EU citizens and residents concerning the collection, storing and processing of their personal data by companies and organizations. Personal data included an extensive list of details like a person’s name, passport number, bank account number, email address, IP address etc. Considering your property is linked to multiple sources that handles guest data like (online) travel agencies, distribution systems and loyalty programs that might be integrated with your PMS and/or CRS, GDPR is something you need to be especially aware of.

With a few steps, you can check if you meet some of the requirements for becoming GDPR compliant. We do suggest to get in touch with a specialized office in helping you with your hotel security.

Get in touch

Scenario 1: Changes for PMS with Channel Manager

  • All data is visible

 

  • Names masked

  • Names masked

  • All data is visible

  • Names masked
  • Email masked
  • No comments available
  • No phone nor address

  • Names masked
  • Email masked
  • No comments available
  • No phone nor address

  • All data is visible

  • Names masked
  • Email masked
  • No comments available
  • No phone nor address

  • Names masked
  • Email masked
  • No comments available
  • No phone nor address

  • All data is visible

  • Empty

  • Names masked
  • Email masked
  • CC details masked                              
  • No comments available
  • No phone nor address

  • All data is visible

  • Empty

  • Names masked
  • Email masked
  • CC details masked
  • No comments available
  • No phone nor address

  • All data is visible

  • Empty

  • Names masked
  • Email masked
  • CC details masked
  • No comments available
  • No phone nor address

Scenario 2: Stand-alone Channel Manager

  • All data is visible

 

  • Names masked

  • Names masked

  • All data is visible

  • Names masked
  • Email masked
  • No comments available
  • No phone nor address

  • Names masked
  • Email masked
  • No comments available
  • No phone nor address

  • All data is visible

  • Names masked
  • Email masked
  • No comments available
  • No phone nor address

  • Names masked
  • Email masked
  • No comments available
  • No phone nor address

  • All data is visible

  • Empty

  • Names masked
  • Email masked
  • CC details masked                              
  • No comments available
  • No phone nor address

Please reach out to us for any additional questions

SmartHOTEL provides freedom to hoteliers. We believe in a highly connected safe and secure world of deeply integrated technologies combined with tailored service. So that the Hoteliers can focus on realizing the ultimate guest journey.

 

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