This is, Holacracy!
Most companies are used to work with a management hierarchy as their main operating system to structure their organization. SmartHOTEL has chosen for a more social operating system called ‘Holacracy’.
The basic instruments used within a management hierarchy are mainly focused on giving alignment (strategy), breaking down the work (manage it) and distribute it out (based on seniority).
‘Holacracy’ uses these elements as well, but it has a totally different method of implementing responsibilities within an organization. ‘Holacracy’ is replacing the function of managers making use of processes that are embedded in the SmartHOTEL teams that result in distributed accountabilities, accountabilities into roles, and roles into circles.
Everyone in a team is involved in the process of clarifying responsibilities. This instead of a manager figuring out who’s responsible for what based on hierarchy. During team meetings everyone figures out who’s doing what. At the end of the day there is clarity on who’s going to do what, who will make which decisions, what are the responsibilities of the different parties involved.
We all get there through a group process of learning together what serves the purpose of the company; the purpose of the work; how do we need to breakdown and structure the work and organize ourselves in order to achieve the best results. These are the basics of the dynamic process, the operating system of SmartHOTEL, called ‘Holacracy’.